Help Desk

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Mobile Device Support

"We Are Here When You Need Us"

In today's fast-paced business world, it's more important than ever to have a reliable support team that can help you quickly resolve any technical issues that may arise. That's where Vatic comes in. We provide a Dedicated Help Desk that ensures you always have someone to help you with any problems you may have and can quickly resolve any issues you may have with your devices. Whether you need help with moves, changes, or disconnects, we are here to help. We also provide staging and kitting services to help you transition to our services. We own the ticket from start to finish and will work with you to ensure all of your telecom needs are met.

At Vatic, we remove the hassle of complex problem-solving from your staff. With the ability to integrate with your ticketing system, or with ours, working with Vatic is a simplified transition process. Supporting phones, mifis, tablets, POS, etc., our services include but are not limited to: Tier I and II Triage, Moves, adds, changes, disconnects, Staging and kitting, Bridge end user to carrier, Carrier escalation through to completion, Orders (lost/stolen/warranty/upgrades/new lines…), Ports and Transfers. Supporting both wireline and wireless, our dedicated team is here for you. If you're looking for comprehensive support desk services delivered by a team that is passionate about great customer service, look no further than Vatic Outsourcing Help Desk.

Give us a call today and let us show you how our telecom consulting services can help take your business to the next level.