Vatic Leadership Team

Doug Sammak
Doug SammakPresident/CEO
As President of Vatic Outsourcing, Doug Sammak heads up executive account sales and support services. He is responsible for all aspects of administration and finance for the company, leads the company’s strategic initiatives, and is
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the executive in charge of escalation for all of Vatic’s clients.
Celia Fisher
Celia FisherCOO/CAO
Celia Fisher collaborates with the company’s President and CIO to develop corporate and operational strategies that build positive and lasting relationships with Vatic’s clients, and she facilitates these efforts across the Operations and Customer Service
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divisions. Celia oversees customer care, as well as quality assurance and account development activities. She also collaborates with the management team to develop and implement plans for the strategies, systems, processes, and personnel that are integral to maintaining lasting client relationships.
Shawn Purcell
Shawn PurcellCIO/CMO/CPO
As a founding partner, and member of the executive team at Vatic Outsourcing, Shawn Purcell initiated and continues to manage strategic relationships in telecom expense management (TEM) and mobile device management (MDM). He heads up
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the day-to-day management of Vatic Outsourcing’s business objectives, including technical infrastructure and strategic training of sales and support staff. Shawn also oversees Vatic’s enhanced services group, which delivers TEM and MDM services to clients and the Help Desk team. In addition to his executive-oversight responsibilities, Shawn continues to spend half of his time in a customer-facing role.

Our Valuable Team Members

Jonathan Andrews
Jonathan Andrews Manager - Mobility Solutions
Jonathan Andrews currently implements, trains, and supports customers on telecom expense management (TEM) software, which controls telecom inventory
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and streamlines all telecom-related payables by converting billing media to electronic format and integrating with clients’ existing accounts-payable systems. He also supports clients in the use of mobile device management (MDM) software, which is a cloud-based software service used to provision and manage both corporate and personal mobile devices to increase security, productivity, and usability of these devices. Andrews helped simplify Vatic’s MDM implementation process so that new MDM customers can be taken from inception to production in as little as three weeks.
John Armstrong
John Armstrong EVP of Client Success
John comes to Vatic with more than 15 years of operations and service delivery management experience. Using a
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proactive approach to service delivery, John helps develop strategies to increase long term value for both our customers and Vatic.  His focus on customer relationship management, analytics, and process improvement helps to ensure our customer’s are achieving their desired outcomes. John leads the Telecom Managed Services team driving client interaction, deliverable management, and strategy review.
Zhardae Bailey
Zhardae BaileyBusiness Intelligence Support Analyst
Zhardae is an integral part of the Business Intelligence team. She analyzes and provides data internally for all
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teams at Vatic to ensure all clients receive accurate and presentable information.
Jormeshia Barron
Jormeshia BarronManaged Services Specialist I
Jormeshia brings six years of customer service/client relations experience to the Telecom Expense Management (TEM) team. She provides
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a wealth of perspective and efficient support to her clients and the Vatic TEM team. She applies her analytical skills to understand her clients’ business needs and challenges by providing them with accurate and efficient interactions with their carriers.
Jormeshia has excellent communication skills which allows her to deliver exceptional customer service and ensure her clients receive Vatic’s ongoing white-glove service.
David Berner
David BernerSupport and Resolution Specialist
David Berner assists with many day-to-day tasks within Help Desk. He enjoys putting a personal touch on customer
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service to enhance the customer’s experience. Dave also works closely with the team on special projects to gather information that helps customers save on their telecom expenses.
Patrick Bryan
Patrick BryanSupport and Resolution Specialist
With years of experience in customer service and a background working with modern technologies, Patrick is a perfect
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fit for the Support and Resolutions team. With knowledge and expertise, Patrick meets his clients’ needs and strives to satisfy every detail of their request along the way.
Keenan Burnett
Keenan BurnettManager – Telecom Management Services
With over two years of experience in Wireless Optimization and eight years in customer service, Keenan brings a
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wealth of perspective to the Vatic Telecom Expense Management team. Keenan provides exceptional service and support related to data and wireless needs to ensure that our customers have an accurate and efficient interaction with their service providers.
Nick Carr
Nick CarrClient Account Manager
Nick Carr brings years of excellence in customer service to the Support and Resolutions team. He understands his
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clients’ time is valuable and makes it his goal to reach resolutions promptly. Nick will always work hard to manage his clients’ requests and sees them through to completion.
Kellie Carroll
Kellie CarrollSr. Client Account Manager
With a Professional Sales degree in Business Administration, Kellie brings her customer service knowledge and experience to the
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account management team. She leverages both carrier relationships and Vatic’s internal resources to reduce or eliminate client expenses. She also plans and executes projects to complete more effective telecom strategies based on the recommendations she provides to the client.
Rockelle Carter
Rockelle CarterTeam Lead - HelpDesk Support and Resolution
With over four years of experience in customer service, Rockelle provides efficient support to a wide range of
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clients. Rockelle assists her clients with a high degree of professionalism, recognizing and overcoming the challenges necessary to achieve positive results in every interaction.
Paul Chakrabarty
Paul ChakrabartySenior Team Lead - HelpDesk Support and Resolution
With over a year of experience in IT and eight years in customer service, Paul understands how to
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troubleshoot and work with clients to provide support with any issue that arises. Paul also works closely with the Account Management team on special projects to gather information that helps customers save on their telecom expenses.
Olivia Clanton
Olivia ClantonHelpDesk Support and Resolution
Olivia brings over five years of customer service experience. Her pleasant demeanor, critical thinking skills, and ability to
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solve problems quickly creates an enjoyable experience for our clients.
Andrea Crowder
Andrea CrowderManager - Client Account Services
With her deep experience in the telecom industry, and technical know-how, Andrea Martin is the representative liaison for
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special-interest accounts. She also maintains and allocates customer-billing processes
Rufus Dickerson
Rufus DickersonAssistant Manager- HelpDesk Support and Resolution
Rufus draws experience from a variety of industries which allow him to meet deadlines while providing high-level customer
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service. Always up for a challenge, Rufus’ tenacious approach to solving problems consistently results in positive client interactions.
Shayne Edwards
Shayne EdwardsClient Account Manager
Shayne brings over three years of customer support to the Vatic team. He understands the uniqueness of every
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client and adds professionalism to every interaction. Shayne consistently assists his clients with enthusiasm and works hard to find quick resolutions to their problems.
Tawana Ferguson
Tawana FergusonClient Advocate
Tawana has over a decade of customer service experience and finance background, lending to a role dealing
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in Telecom Expense Management of client accounts. She currently supports and implements Vatic’s telecom expense-management database system, including customer accounts payable integration and inventory imports.
Jill Fulenwider
Jill FulenwiderManaged Services Specialist
Currently studying Information Systems at Kennesaw State University, Jill provides support for the Telecom Management Services team.
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She utilizes her customer service experience to maximize savings for her clients’ telecom expenses. She adds to the value of Vatic’s services by building and reviewing client dashboards.
Zac Fullerton
Zac FullertonManager - IT and Client Solutions
With years of experience in customer service, Zac specializes in partnering with clients to provide support with any
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issue that arises. His background in Telecommunications Engineering provides the technical experience needed to provide consultative support for Vatic’s applications and IT Systems. His goal is to develop a complete understanding with the customer for ongoing transactions and systems integrations with the end goal of delivering an efficient, lock-tight solution every time.
Collin Gibbs
Collin GibbsSupport and Resolution Specalist
Collin has passion and drive for writing which is part of his current studied (AT COLLEGE). He has
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worked in customer service for four years and uses his experience and knack for communicating complete tasks for clients with precision and clarity.
Jonathan Griffie
Jonathan Griffie Managed Services Administrator
While currently studying both business management and entrepreneurship at Kennesaw State University, Jonathan assists Vatic’s Telecom Managed Solutions
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team by improving efficiency with a focus on enhancing the customer experience. After graduation, Jonathan plans to further his career in the telecom industry by expanding his responsibility and contribution towards that Vatic team.
Christian Guliano
Christian GulianoManaged Services Specialist I
Christian comes to Vatic with three years’ experience in the telecom industry. His in-depth knowledge of wireless communications
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qualifies him as an expert in locating potential savings and helping clients achieve maximum efficiency relative their wireless spend. As someone who puts professionalism and integrity first, he is a valuable member of the vatic team.
Carson Hall
Carson HallSupport and Resolution Specialist
Carson comes to Vatic with five years of experience in the customer service field. His in-depth knowledge of
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wireless communication and technology allows him to assist his clients efficiently and completely resolve any issues that may arise.
Maceo Inman
Maceo InmanSupport and Resolution Specialist
Maceo brings over four years of customer service to Vatic. He is both knowledgeable and passionate about technology
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and uses his technical acumen to serve the client best. Maceo is known for being highly diligent in executing his support tasks and always strives to satisfy the client.
Richard Janis
Richard JanisEVP of Employee Success
Richard brings to our clients 30 years of experience in the Telecom industry; including 15 years in the
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competitive carrier/network arena and the past 15 in “TEM” services and solutions. Richard is responsible for Vatic’s Telecom Managed Services organization inclusive of the Expense Management deployment, support, optimization and outsourcing deliverables.
Carisa Jones
Carisa JonesSr. Managed Services Specialist
Carisa comes to Vatic with 15 years’ experience in the Telecom Expense Management (TEM) field. She has worked
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on multiple TEM platforms and managed expenses for a Global 2000 corporation. Carisa has a strong focus on identifying and optimizing telecom inventory to creating savings and efficiency. Her experience brings a valuable perspective to the Vatic Telecom Managed Solutions (TMS) team.
Keegan Karim
Keegan KarimSupport and Resolution Specialist
Keegan bring to Vatic over three years of customer service experience with a background in student teaching. He
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uses his expertise to deliver results for his clients while having a pleasant experience along the way.
Paul Kay
Paul KaySupport and Resolution Specialist
Paul Kay brings to Vatic over three years of customer service experience. His goal is to provide exceptional
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support for every client interaction. Paul greets the client with enthusiasm and charm during each incoming call, leaving no doubt that their request is in good hands.
Michael Kelley
Michael KelleyManager - Administration and Human Resources
With over two decades of experience in customer service, sales and management, Michael utilizes his skills to oversee
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all human resources and administrative duties at Vatic. Michael is responsible for developing policy and managing employee benefits, services and training while providing clear direction and support for the operations team. Michael is dedicated to ensuring Vatic employees are given the same white-glove experience our clients receive.
Susan Kelley
Susan KelleyStaffing Manager
Susan uses her background in Human Resources Management to help Vatic find the best and brightest talent. Her
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goal is to build strong, long-term, and mutually beneficial relationships with candidates and Vatic alike. She is driven by finding the best applicants who will help shape the future of the Vatic team.
Stefan Leman
Stefan LemanIT Support Specialist
Stefan’s proficiency in computing allows him to troubleshoot any IT related issue, big or small. He brings years
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of customer service to Vatic, allowing him to resolve any problem in a timely fashion for both employees and customers.
Ashely Little
Ashely LittleTraining Manager & Team Lead - HelpDesk Support and Resolution
Ashely Little has worked in the telecom industry for over three years, the majority of which has been
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focused on wireless support. With Ashely’s heavy wireless background, she has worked to support data and wireless issues at Vatic Outsourcing with a personal touch that cannot be beaten.
Ragan Lyman
Ragan LymanMobility Management Specialist
While studying Finance at Kennesaw State University, Ragan assists the Mobility Management Specialist team. With her three years
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of customer service experience, she handles tasks related to mobility management including client wireless plan optimization, contracts, plan implementations and client call recaps. Upon graduation, Ragan looks forward to expanding her responsibilities at Vatic.
Roger Mahler
Roger MahlerIT Solutions Specialist
Roger’s broad range of computing skills allow him to efficiently diagnose system faults and ensure that Vatic’s applications
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and IT systems are working properly for customers, as well as employees.
Allie McGee
Allie McGeeAdministration and Human Resources Coordinator
With years of experience in customer service and communications, Allie utilizes her skills to provide support overseeing Vatic’s
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internal operations while assisting with human resources and administrative duties. She is responsible for client invoicing and acts as accounts receivable by processing incoming payments and responding to client inquiries related to statements, invoices, and past-dues.
Jordan Miller
Jordan MillerMobility Solutions Specialist
With years of experience in customer service, Jordan takes the time to provide excellent service to clients. His
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goal is to provide attention to detail and a personal touch to improve the client’s experience.
Wendy Mitchell
Wendy MitchellSr. Managed Services Specialist
Wendy has joined Vatic with over 17 years of experience as a Telecommunications and Information Technology professional. With
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strong communication and customer service skills, she is committed to providing quality and on-time deliverables to our clients. In managing her clients’ experience, she recognizes their challenges and provides practical and appropriate recommendations to benefit her clients’ current and future needs.
Thomas Newhall
Thomas NewhallManager - HelpDesk Support and Resolution
With years of customer service experience, Thomas goes above and beyond to provide any assistance needed to
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complete any task that comes his way. His goal is for his transactions to go as smooth as possible as well as making the customer comfortable that their issues are being taken care of with peace in mind.
Garrett Nigro
Garrett NigroSr. Client Account Manager
With years of telecom and customer service experience, Garrett works as the client’s advocate to provide support for
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any issues that may arise. He stays current on industry advancements and advises clients to improve efficiency, increase productivity, and reduce expenditures.
Alex O'Bryan
Alex O'BryanManaged Services Specialist I
Alex brings over three years in business and customer service experience along with a wealth of perspective to
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the Vatic Telecom Expense Management team. Alex provides remarkable service and support related to data and wireless needs to ensure that our customers have an accurate and efficient interaction with their service providers.
James Pencek
James PencekManager - Business Intelligence Operations
James has been with Vatic since 2011 and currently manages both the Optimization and Business Intelligence units, as
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well as operations for the Telecom Expense Management (TEM) team. His teams utilize data and analytics to improve efficiency, reduce spending, and enhance overall customer experience.
Corina Petri
Corina PetriSr. Client Provisioning Specialist
With a decade of experience in telecom, Corina’s expertise lies in migration projects and provisioning. She assists in
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large-scale projects to ensure effective and timely completion. Corina brings a unique ability to advance clients through every aspect of their telecom needs.
Christine Paine Ragland
Christine Paine RaglandNational Account Manager
Charged with helping Vatic clients manage overall telecom workload, expense management and processes, Christine Paine Ragland works to
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reduce the time and expenses spent managing telecom vendors. She provides pricing options and recommendations to fill client needs for new services and recommends vendor options that help solve business-critical telecom needs for Vatic’s clients.
April Williams Raldiris
April Williams RaldirisNational Account Manager
April Williams Raldiris is a telecom consultant who helps Vatic’s clients navigate through carrier bureaucracies, to help them
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carve out the best possible solutions and pricing. She brings to the table deep experience auditing and inventorying all areas of the telecom continuum, including local, long distance, DSL, MPLS, SIP, IP, VPN, wireless, TEM, and MDM. She represents, sells, and supports more than 35 carriers to Vatic’s clients throughout the U.S. Raldiris also provides wireline, wireless optimizations, and supports Help Desk functions.
Victoria Reed
Victoria ReedManaged Services Administrator
While studying both Business Management and Information Systems at Kennesaw State University, Victoria collaborates with Vatic’s Telecom Managed
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Solutions team to complete tasks and focus on strengthening the customer experience.
Chris Reimann
Chris ReimannDirector - Telecom Management Services
Chris is a graduate of The University of Georgia and with 10+ years at Vatic, Chris understands what
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“The Vatic Way” truly means ~ Client Support that exceeds any standard in the market, coupled with a knack and know-how to achieve a Positive Return On Investment for any client we work with. Chris is responsible for leading a team of focused and motivated consultants that are responsible for the client relationship and managing all of the client’s telecom expenses in excess of $40M annually. Chris leads the way onboarding new clients to both Vatic and our Telecom Expense Management platform.
Chad Rocker
Chad RockerManaged Services Specialist
While studying economics at Kennesaw State University, Chad provides support for Vatic’s Telecom Management Services team. He focuses
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on opportunities for client savings and assists in resolving related issues. Upon graduation, Chad hopes to expand his responsibilities at Vatic.
Lincoln Richards
Lincoln RichardsManaged Services Specialist I
Lincoln’s love for billing analysis and serving people is an optimal match for his clients. For most of
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his adult life, he is fortunate to have worked in client-facing customer support related positions. Lincoln is committed to resolving all Telecom related issues promptly while working tirelessly to optimize savings and deliver ROI and long-term valued relationships.
Aalliyah Sales
Aalliyah SalesMobility Solutions Administrator
Aalliyah brings over four years of customer service experience to the Support and Resolutions team.  She serves her
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clients diligently and places a focus on increasing productivity by constantly improving her knowledge about the Telecom industry.
Bryant Smith
Bryant SmithClient Account Manager II
With his vast telecom background Bryant provides support for data and wireless issues with promptness and efficiency. He
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also is a liaison with vendors and clients, to ensure the right equipment and services are received and are functional.
Melissa A. Stewart
Melissa A. StewartSr. Client Account Manager
Melissa Stewart provides a concierge-style approach to client support, in terms of wire-line trouble and new customer migration.
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She supports and assists national and international accounts with a myriad of issues, including vendor migration and support.
Dan Taylor
Dan TaylorClient Advocate
Dan acts as an extension of his clients’ IT and finance departments, freeing them up to focus on
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strategic objectives. By collaborating with internal Telecom Expense Management, Mobile Device Management, and Help Desk teams, he streamlines communications and ensures that clients are getting the most value out of their partnership with Vatic. He leverages relationships with carrier partners and internal resources to reduce or eliminate costs, recommend strategies, and plan and execute projects.
Deborah Taylor
Deborah TaylorManager - Client Account Services
In May 2017, Deborah arrived at Vatic Outsourcing in a relocation from San Francisco. Deborah has brought over
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16 years of experience in implementation and maintenance/support of all retail telecommunication/systems/application areas. She now focuses on using past experiences to assist her clients with project implementation, determining cost savings, providing new/undiscovered opportunities, and improving ROIs (returns on investments). She partners with her teammates, gains interdepartmental cooperation and builds relationships with a vast list of carriers to accomplish these objectives.
Christine Thomas
Christine ThomasClient Provisioning Specialist II
Christine has over 20 years of professional experience in Customer Service Operations.  With in-depth knowledge in project implementation,
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she has a dedicated and purpose-driven work ethic. Christine is an expert in building and maintaining relationships with clients as well as leading project teams that include vendors, engineers, and sales resources. She has proven success in planning, managing, and implementing multiple projects while meeting deadlines and goals.
Dylan Thomas
Dylan ThomasClient Account Manager
With more than a decade of experience in customer service, Dylan provides seasoned professionalism with every client interaction.
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He tailors his approach to each client’s unique needs and business requirements to provide a competent service experience.
Lauren Wells
Lauren WellsSr. Managed Services Specialist II - Project Manager
Lauren Wells is the Sr. Managed Services Specialist for several strategic accounts. She manages the client relationship and
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delivery of services to help maintain, protect and support the existing revenue within the customer base. Lauren works directly with the customer (face to face and via phone) to discover and understand the customer’s business needs, business strategies and business challenges and then makes recommendations on appropriate solutions to satisfy those needs. She serves as the customer advisor, consultant and problem solver in support of Network Services, ensuring what has been provisioned is delivered, functioning and billing correctly.
Chuck Wheeler
Chuck WheelerNational Account Manager
With two decades of experience in the telecom industry, Chuck Wheeler introduces Vatic Outsourcing as a potential solution
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provider and long-term partner. He develops targeted proposals based on unique client requirements and forges longstanding relationships with clients with ongoing focused support and keeping them abreast of new opportunities for their business communications needs.
Teddy Zulu
Teddy ZuluMobility Management Specialist II
As a Mobility Management Specialist II role for Vatic, Teddy is immersed in the mobility infrastructure of all
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his clients. This means he provides high level support in a number of areas regarding the mobility space. Leveraging both knowledge of various carriers and internal Vatic services, he is able to provide clients with the support they require. Some of the regular duties for Teddy include plan optimization, vendor/carrier management, and wireless account management.