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Understanding Wireless Telecom Expense Management for Optimizing Enterprise Networks

For any enterprise operating a fleet of mobile devices, wireless expenses can quickly become one of the biggest costs that strain IT budgets. With employees depending on their smartphones and tablets to work from anywhere, data usage and monthly service charges add up fast. That's why implementing a sound wireless telecom expense management (TEM) strategy is critical for optimizing enterprise networks while controlling costs.

What is Wireless TEM?

Wireless TEM refers to the tools, platforms, and procedures used by businesses to manage inventory, usage costs, invoice processing, asset management, and related workflows for enterprise mobility programs. It provides centralized visibility and control over how companies spend on mobile voice/data services, devices, applications, networking, and support.

Key Areas of Wireless TEM:

  • Wireless invoice management - Reviewing monthly invoices, validating charges, disputing errors, and processing payments. Automation speeds up the validation and payment process.
  • Wireless optimization - Evaluating usage patterns to right-size service plans. For example, pooling minutes and data across the organization to avoid overspending.
  • Asset management - Maintaining device inventory, contract dates, and asset details to optimize lifecycles and prevent lost, stolen, or broken equipment.
  • Usage monitoring - Tracking calling, messaging, and data usage trends at the organization and user level to identify needed policy changes.
  • Contract negotiations - Leveraging enterprise size to negotiate better rates on networks, devices, and other services to create savings.
  • Reporting and analytics - Generating reports on spending metrics, usage, and other insights to guide management.

Benefits of Wireless TEM:

  • Cost savings - Through optimizations like plan right-sizing and eliminating unused services. Reports consistently show 15-30% savings.
  • IT team efficiency - Automation of tedious telecom management tasks frees up staff for other work.
  • Compliance - Usage policies and access controls improve security compliance and prevent abuse.
  • Agility - Understanding usage and costs helps pivot wireless plans to support new initiatives.

As mobility and remote work grow, enterprises will need robust wireless TEM to take control of expenses and ensure networks serve emerging needs. TEM should become a standard toolset for any organization managing a fleet of mobile devices. Implementing the right mobile expense management provides the visibility, optimization, and automation needed to improve how enterprises manage and leverage wireless networks to conduct business.

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