Vatic Help Desk Services
Supporting both wireline and wireless, our dedicated team is here for you 7 days a week, 365 days a year.
CONTACT US TODAY!
Seamlessly Supporting Your User Community.
We remove your staff from the hassle of complex problem-solving. With the ability to integrate with your ticketing system, or with ours, working with Vatic is a simplified transition process.
Supporting phones, mifis, tablets, POS, etc, our services include but are not limited to:
- Tier I and II Triage
- Moves, adds, changes, disconnects
- Staging and kitting
- Bridge end user to carrier
- Carrier escalation through to completion
- Orders (lost/stolen/warranty/upgrades/new lines…)
- Ports and Transfer of Liabilities
- Device activations
- Provisioning
- Offboarding and cancellations
Dedicated Support Line
Dedicated phone-line, email address, and URL to your support team.
Service & Activation Hub
All orders done right the first time and verified on the back end.
Complex Problem Solving
We own the issue and resolution from start to finish.
Partnering with Vatic
Saves You Time, Money,
and a Lot of Hassle.
See why Vatic is chosen by so many leading companies to handle their telecom services…
