The Limitations of Vendor Dashboards on IT Cost Optimization

Relying solely on vendor dashboards to manage your telecom and IT expenses can be a risky proposition. While these default dashboards provide data transparency, they often lack the ability to deliver true data observability – the deep insights needed to pinpoint problems, identify root causes, and take proactive measures toward cost optimization. The raw data exported from vendor dashboards requires significant manual effort to extract meaningful analysis, leaving organizations overwhelmed and unable to right-size assets or tighten spending effectively.

Vatic Outsourcing, a leading provider of telecom expense management services, offers a comprehensive suite of solutions designed to help organizations navigate the complexities of telecom and IT management, and achieve substantial cost reductions. Follow along as we take a look at the limitations of vendor dashboards and how you can optimize your IT expenses.

The Limitations of Service Delivery Dashboards

Dashboard integration tools, often marketed as APIs or e-bonding services, promise automation for invoice and inventory management. However, their functionality frequently falls short, providing simple visibility rather than comprehensive solutions. Let’s examine a few specific dashboard tools and their effectiveness in the real world today. 

Data Delivery vs. Cost Savings Insights

Mobile carrier e-bonding services refer to integrating electronic systems and processes between mobile carriers and their business partners, such as enterprise customers, third-party vendors, or service providers. These services enable smooth communication, data exchange, and collaboration between different entities. Mobile carriers' e-bonding services can gather invoice and device data, but they lack automation and integration. This means clients must spend time and resources managing data and storage, which hampers expense management.

The UCaaS Conundrum

UCaaS stands for Unified Communications as a Service. It's a cloud-based delivery model that provides various communication and collaboration services to organizations over the Internet. UCaaS integrates multiple communication tools and applications into a single platform, allowing users to access them from any device with an internet connection. However, UCaaS services often charge overage fees without clear invoicing, making clients sift through complex dashboards to find extra charges. 

IaaS Dashboards and Runaway Costs

Popular examples of IaaS dashboards include the AWS Management Console for Amazon Web Services (AWS), the Google Cloud Console for Google Cloud Platform (GCP), and the Azure Portal for Microsoft Azure. These dashboards are designed to provide a user-friendly and intuitive interface for managing cloud infrastructure resources, helping users efficiently leverage the capabilities of the cloud while maintaining control and visibility over their IT environment. 

However public cloud services still struggle with unexpected costs. Critics point out limitations in insight generation and scope, highlighting the necessity for broader approaches to managing cloud expenses beyond just dashboards.

Billing Errors and Unmet SLAs

Telecom vendors pose challenges with billing errors and unmet service level agreements, leading clients to manually audit and process claims. While dashboards provide data, they often lack prioritization of anomalies or effective connections between SLAs and performance metrics.

Unlocking the Potential of Technology Expense Management

Technology expense management platforms stand out as tailored solutions to help IT and finance leaders navigate vendor dashboards effectively. By gathering detailed usage data from various sources, these platforms create an integrated system, providing comprehensive insights into IT costs. They cover critical aspects like overage fees, usage patterns, charge details, and spending trends.

A technology expense management system can help you with:

1. Enhancing Visibility and Mitigating Resource Waste: Evaluate usage data to optimize resource utilization, pinpointing redundant assets, services, or resources alongside overprovisioned hardware and software.
2. Tailoring Spending Reports for Stakeholders: Craft data analyses tailored to specific departments or business leaders, enabling them to grasp the implications of decisions and purchases on costs and budgets effectively.
3. Identifying Cost-Saving Strategies: Implement proactive measures to curb expenses, including streamlining duplicate SaaS tools, reallocating unused licenses, optimizing IaaS instances, leveraging discount opportunities, decommissioning idle telecom circuits, and managing mobile phone inventory efficiently.
4. Calculating Per-Unit Costs: Normalize data across multiple vendors to ascertain the per-unit cost for each service, facilitating price comparisons and informed decision-making.
5. Streamlining Service Contracts: Receive timely alerts on contract renewals, equipping procurement teams with insights into baseline usage, costs, and potential avenues for rate optimization.

Breaking Free from Vendor Constraints

One of the key advantages of partnering with Vatic Outsourcing is the unbiased and impartial approach we bring to the table. Unlike service providers and vendors, who may have potential conflicts of interest or ulterior motives, Vatic's sole focus is on delivering cost-effective solutions that align with the best interests of our clients.

Effective IT cost optimization requires an intimate understanding of an organization's spending, provider offerings, pricing models, and overall value. By leveraging Vatic's expertise and sophisticated IT expense management tools, businesses can gain a comprehensive view of their telecom and IT landscape, identify cost-saving opportunities, and make informed decisions that drive sustainable growth.

Partner with Vatic Outsourcing for Unparalleled Telecom and IT Cost Optimization

Don't let telecom and IT costs weigh down your bottom line. Partner with Vatic Outsourcing and unlock the full potential of telecom outsourcing and IT cost optimization strategies. With our client-centric approach, deep industry expertise, and cutting-edge solutions, Vatic empowers organizations to achieve meaningful data observability, optimize their telecom and IT expenses, and pave the way for long-term success. Contact Vatic Outsourcing today to learn how our solutions can transform your business operations and drive sustainable growth.