Meet Our Team

Partners

Celia Fisher
COO/CAO

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Celia Fisher collaborates with the company’s President and CIO to develop corporate and operational strategies that build positive and lasting relationships with Vatic’s clients, and she facilitates these efforts across the Operations and Customer Service divisions. Celia oversees customer care, as well as quality assurance and account development activities. She also collaborates with the management team to develop and implement plans for the strategies, systems, processes, and personnel that are integral to maintaining lasting client relationships.

Shawn Purcell
CIO/CMO/CPO

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As a founding partner, and member of the executive team at Vatic Outsourcing, Shawn Purcell initiated and continues to manage strategic relationships in telecom expense management (TEM) and mobile device management (MDM). He heads up the day-to-day management of Vatic Outsourcing’s business objectives, including technical infrastructure and strategic training of sales and support staff. Shawn also oversees Vatic’s enhanced services group, which delivers TEM and MDM services to clients and the Help Desk team. In addition to his executive-oversight responsibilities, Shawn continues to spend half of his time in a customer-facing role.

Doug Sammak
President/CEO

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As President of Vatic Outsourcing, Doug Sammak heads up executive account sales and support services. He is responsible for all aspects of administration and finance for the company, leads the company’s strategic initiatives, and is the executive in charge of escalation for all of Vatic’s clients.

Leadership

John Armstrong
EVP of Client Success

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John comes to Vatic with more than 15 years of operations and service delivery management experience. Using a proactive approach to service delivery, John helps develop strategies to increase long term value for both our customers and Vatic. His focus on customer relationship management, analytics, and process improvement helps to ensure our customer’s are achieving their desired outcomes. John leads the Telecom Managed Services team driving client interaction, deliverable management, and strategy review.

Andrea Crowder
Manager – Client Account Services

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With her deep experience in the telecom industry, and technical know-how, Andrea Martin is the representative liaison for special-interest accounts. She also maintains and allocates customer-billing processes

Rufus Dickerson
Assistant Manager- HelpDesk Support and Resolution

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Rufus draws experience from a variety of industries which allow him to meet deadlines while providing high-level customer service. Always up for a challenge, Rufus’ tenacious approach to solving problems consistently results in positive client interactions.

Zac Fullerton
Manager – IT and Client Solutions

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With years of experience in customer service, Zac specializes in partnering with clients to provide support with any issue that arises. His background in Telecommunications Engineering provides the technical experience needed to provide consultative support for Vatic’s applications and IT Systems. His goal is to develop a complete understanding with the customer for ongoing transactions and systems integrations with the end goal of delivering an efficient, lock-tight solution every time.

Lisa Holiday
Manager – Client Advocate Manager

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Lisa comes to Vatic with 25+ years of Operations experience in the telecom and software industries. Her expertise lies in identifying inefficiencies, applying creative problem solving, and implementing process improvements, with a goal of exceeding Client expectations, driven by exceptional Customer Service practices. Lisa leads the Vatic Telecom Expense team, which has responsibility for the day-to-day management of our client relationships and their telecom expenses.

Michael Kelley
Manager – Administration and Human Resources

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With over two decades of experience in customer service, sales and management, Michael utilizes his skills to oversee all human resources and administrative duties at Vatic. Michael is responsible for developing policy and managing employee benefits, services and training while providing clear direction and support for the operations team. Michael is dedicated to ensuring Vatic employees are given the same white-glove experience our clients receive.

Thomas Newhall
Manager – HelpDesk Support and Resolution

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With years of customer service experience, Thomas goes above and beyond to provide any assistance needed to complete any task that comes his way. His goal is for his transactions to go as smooth as possible as well as making the customer comfortable that their issues are being taken care of with peace in mind.

James Pencek
Manager – Business Intelligence Operations/Marketing

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James has been with Vatic since 2011 and currently manages both the Optimization and Business Intelligence units, as well as operations for the Telecom Expense Management (TEM) team. His teams utilize data and analytics to improve efficiency, reduce spending, and enhance overall customer experience.

Chris Reimann
Director – Telecom Management Services

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Chris is a graduate of The University of Georgia and with 10+ years at Vatic, Chris understands what“The Vatic Way” truly means ~ Client Support that exceeds any standard in the market, coupled with a knack and know-how to achieve a Positive Return On Investment for any client we work with. Chris is responsible for leading a team of focused and motivated consultants that are responsible for the client relationship and managing all of the client’s telecom expenses in excess of $40M annually. Chris leads the way onboarding new clients to both Vatic and our Telecom Expense Management platform.

Kenny Sewell
Manager – Mobility Solutions

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With years of experience in customer service, Kenny Sewell works closely with clients to provide support with any issue that arises. He enjoys staying informed on the rapid advancements in technology; he uses this knowledge to provide unparalleled support service.

Deborah Taylor
Manager – Client Account Services

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In May 2017, Deborah arrived at Vatic Outsourcing in a relocation from San Francisco. Deborah has brought over 16 years of experience in implementation and maintenance/support of all retail telecommunication/systems/application areas. She now focuses on using past experiences to assist her clients with project implementation, determining cost savings, providing new/undiscovered opportunities, and improving ROIs (returns on investments). She partners with her teammates, gains interdepartmental cooperation and builds relationships with a vast list of carriers to accomplish these objectives.

Specialists

Zhardae Bailey
Business Intelligence Support Analyst

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Zhardae is an integral part of the Business Intelligence team. She analyzes and provides data internally for all teams at Vatic to ensure all clients receive accurate and presentable information.

Jormeshia Barron
Managed Services Specialist I

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Jormeshia brings six years of customer service/client relations experience to the Telecom Expense Management (TEM) team. She provides a wealth of perspective and efficient support to her clients and the Vatic TEM team. She applies her analytical skills to understand her clients’ business needs and challenges by providing them with accurate and efficient interactions with their carriers. Jormeshia has excellent communication skills which allows her to deliver exceptional customer service and ensure her clients receive Vatic’s ongoing white-glove service.

Travis Beyke
Mobility Solutions Administrator

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With experience from a variety of different fields, Travis approaches each task as a unique issue. He efficiently tries to find the best possible solution while adding a pleasant and personal experience for clients. Travis looks forward to expanding and developing his skills and knowledge with Vatic.

David Berner
Mobility Solutions Specialist

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David Berner assists with many day-to-day tasks within Help Desk. He enjoys putting a personal touch on customer service to enhance the customer’s experience. Dave also works closely with the team on special projects to gather information that helps customers save on their telecom expenses.

Kooper Briley
Client Account Administrator

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Currently studying at Kennesaw State University, Kooper works hard to make sure that each of the client’s needs are met in a timely fashion. He performs each task with care, making sure everything is perfect for the client. Kooper looks forward to gaining experience and becoming a valuable part of the Vatic team.

Patrick Bryan
Mobility Support and Resolution Specialist – Team Lead

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With years of experience in customer service and a background working with modern technologies, Patrick is a perfect fit for the Support and Resolutions team. With knowledge and expertise, Patrick meets his clients’ needs and strives to satisfy every detail of their request along the way.

Kellie Carroll
Sr. Client Account Manager

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With a Professional Sales degree in Business Administration, Kellie brings her customer service knowledge and experience to the account management team. She leverages both carrier relationships and Vatic’s internal resources to reduce or eliminate client expenses. She also plans and executes projects to complete more effective telecom strategies based on the recommendations she provides to the client.

Rockelle Carter
Support and Resolution Specialist

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With over four years of experience in customer service, Rockelle provides efficient support to a wide range of clients. Rockelle assists her clients with a high degree of professionalism, recognizing and overcoming the challenges necessary to achieve positive results in every interaction.

Paul Chakrabarty
Sr. Team Lead – HelpDesk Support and Resolution

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As a Senior Team Lead, Paul oversees the day to evening operations with the Vatic Helpdesk. With over a year of experience in IT and 10+ years in customer service, Paul understands how to troubleshoot and work with clients to provide support with any issue that arises. Paul also works closely with our various client points of contact on special projects to help them suit their telecom needs.

Logan Connolly
IT Support Administrator

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Currently studying Information Technology at Kennesaw State University, Logan works with Vatic’s IT team to resolve any IT related issues. Having worked with computers for years he is able to quickly resolve PC issues. After graduation he plans to focus more on the security side of technology to increase how well user-information is protected.

Austin Cunningham
Mobility Management Specialist

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Austin comes to Vatic with more than 7 years of account management and customer service experience as well as a degree in Business Management. He brings an outgoing and personable personality to the mobility team, which allows him to create and maintain strong relationships with his clients.

Shayne Edwards
Client Account Manager

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Shayne brings over three years of customer support to the Vatic team. He understands the uniqueness of every client and adds professionalism to every interaction. Shayne consistently assists his clients with enthusiasm and works hard to find quick resolutions to their problems.

Mark Farmer
Client Account Manager

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Currently studying at Kennesaw State University, Mark takes care of client needs in an organized and efficient manner. He works through each task with precision, leaving no detail untouched. Mark looks forward to further developing his skills and expanding his responsibilities with Vatic.

Tawana Ferguson
Sr. Managed Services Specialist II

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Tawana has over a decade of customer service experience and finance background, lending to a role dealing in Telecom Expense Management of client accounts. She currently supports and implements Vatic’s telecom expense-management database system, including customer accounts payable integration and inventory imports.

Gabrielle Fleetwood
Business Development Administrator

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Currently studying Applied Computer Science at Kennesaw State University, Gabrielle brings over 4 years experience in customer service to Vatic to support internal needs and help develop assistive tools. She also assists in spearheading marketing initiatives and business development.

Malcolm Galwey
Mobility Solutions Inventory Specialist

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As a Mobility Solutions Inventory Specialist at Vatic, Malcolm works closely with clients to provide support with any mobile device issue that arises. His goal is to provide attention to detail and excellent customer service to improve the client’s experience.

Collin Gibbs
Managed Services Specialist – Apprentice

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Collin is a driven college student majoring in Journalism and New and Emerging Media with a minor in Psychology. He has accumulated over four years of customer service and uses these acquired skills to quickly resolve issues for clients while giving them an enjoyable experience.

Monica Grant
Services Administrator

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Soon to be graduating from Kennesaw State University, Monica is majoring in Business Management. She brings five years of customer service experience to the Managed Services team, which helps in providing an excellent experience for clients. She helps support her team by completing tasks in a detailed and timely manner.

Darien Green
Support and Resolution Specialist

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Darien comes to Vatic with 7 + years of experience in the customer service field. He provides relationship building skills, high level support and with his knowledge of wireless communication and technology allows him to assist his clients efficiently and completely resolve any issues that may arise.

Jonathan Griffie
Managed Services Specialist

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While currently studying both business management and entrepreneurship at Kennesaw State University, Jonathan assists Vatic’s Telecom Managed Solutions team by improving efficiency with a focus on enhancing the customer experience. After graduation, Jonathan plans to further his career in the telecom industry by expanding his responsibility and contribution towards that Vatic team.

Christian Guliano
Mobility Management Specialist II

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Christian comes to Vatic with three years’ experience in the telecom industry. His in-depth knowledge of wireless communications qualifies him as an expert in locating potential savings and helping clients achieve maximum efficiency relative their wireless spend. As someone who puts professionalism and integrity first, he is a valuable member of the vatic team.

Tatiana Gyori
Managed Services Administrator

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Tatiana has worked in customer service for more than 5 years. She currently attends college and is working toward a degree in communications. Tatiana prides herself in providing excellent customer service in a professional and expedient manner.

Carson Hall
Support and Resolution Specialist

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Carson comes to Vatic with five years of experience in the customer service field. His in-depth knowledge of wireless communication and technology allows him to assist his clients efficiently and completely resolve any issues that may arise.

Maceo Inman
Client Account Manager

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Maceo brings over four years of customer service to Vatic. He is both knowledgeable and passionate about technologyand uses his technical acumen to serve the client best. Maceo is known for being highly diligent in executing his support tasks and always strives to satisfy the client.

Keegan Karim
Client Account Manager

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Keegan bring to Vatic over three years of customer service experience with a background in student teaching. He uses his expertise to deliver results for his clients while having a pleasant experience along the way.

Paul Kay
Mobility Solutions Specialist & Project Manager

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With over five years of customer service under his belt and an excellent technical ability, Paul Kay arms Vatic with the technical aptitude and the charisma to execute the best solutions to any mobility issue a customer will have, all with a smile on his face. His reassurance of “everything will be okay”(and a skillset to back it up) makes him a valuable asset and an excellent example of how Vatic does business.

Brandon Knott
Mobility Management Specialist

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While studying Business Management at Kennesaw State University and pursuing CAPM certification, Brandon provides support to the Telecom and Mobility Management Services teams. He uses his rising knowledge of Project Management to assist in the execution of projects for both departments. Upon graduation, Brandon hopes to expand his responsibilities at Vatic.

Stefan Leman
IT Support Specialist

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Stefan’s proficiency in computing allows him to troubleshoot any IT related issue, big or small. He brings years of customer service to Vatic, allowing him to resolve any problem in a timely fashion for both employees and customers.

Ashely Little
Training Manager & Team Lead – HelpDesk Support and Resolution

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Ashely Little has worked in the telecom industry for over three years, the majority of which has been focused on wireless support. With Ashely’s heavy wireless background, she has worked to support data and wireless issues at Vatic Outsourcing with a personal touch that cannot be beaten.

Lauren MacKarvich
Sr. Managed Services Specialist II

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Lauren MacKarvich is the Sr. Managed Services Specialist for several strategic accounts. She manages the client relationship and delivery of services to help maintain, protect and support the existing revenue within the customer base. Lauren works directly with the customer (face to face and via phone) to discover and understand the customer’s business needs, business strategies and business challenges and then makes recommendations on appropriate solutions to satisfy those needs. She serves as the customer advisor, consultant and problem solver in support of Network Services, ensuring what has been provisioned is delivered, functioning and billing correctly.

Roger Mahler
IT Solutions Specialist

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Roger’s broad range of computing skills allow him to efficiently diagnose system faults and ensure that Vatic’s applications and IT systems are working properly for customers, as well as employees.

Tyler Marshall
Support and Resolution Specialist

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Tyler comes to Vatic with 2 years of experience in customer service. He has a hardworking mentality and a love for technology that makes him a perfect fit for the job. He always looks to learn more and share the knowledge.

Allie McGee
Administration and Human Resources Coordinator

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Allie serves as Vatic’s Administration and Human Resources Coordinator by providing the Vatic team with the same white-glove treatment that we give our clients. She oversees Vatic’s recruiting and hiring processes and assists with employee on-boarding and off-boarding. In addition to assisting with human resources and administrative duties, Allie is also responsible for client invoicing and acts as accounts receivable by processing incoming payments and responding to client inquiries related to statements, invoices, and past dues.

Jordan Miller
Mobility Solutions Specialist

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With years of experience in customer service, Jordan takes the time to provide excellent service to clients. His goal is to provide attention to detail and a personal touch to improve the client’s experience.

Garrett Nigro
Sr. Client Account Manager

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With years of telecom and customer service experience, Garrett works as the client’s advocate to provide support for any issues that may arise. He stays current on industry advancements and advises clients to improve efficiency, increase productivity, and reduce expenditures.

Alex O’Bryan
Client Implementation Project Manager

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Alex brings over six years in business and customer service experience along with a wealth of perspective to the Vatic Team. Alex provides remarkable service and support related to data and project needs to ensure that our clients have an accurate and efficient interaction during all implementations.

Corina Petri
Team Lead – Client Provisioning

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With a decade of experience in telecom, Corina’s expertise lies in migration projects and provisioning. She assists in large-scale projects to ensure effective and timely completion. Corina brings a unique ability to advance clients through every aspect of their telecom needs.

Christine Paine Ragland
National Account Manager

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Charged with helping Vatic clients manage overall telecom workload, expense management and processes, Christine Paine Ragland works toreduce the time and expenses spent managing telecom vendors. She provides pricing options and recommendations to fill client needs for new services and recommends vendor options that help solve business-critical telecom needs for Vatic’s clients.

April Williams Raldiris
National Account Manager

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April Williams Raldiris is a telecom consultant who helps Vatic’s clients navigate through carrier bureaucracies, to help them carve out the best possible solutions and pricing. She brings to the table deep experience auditing and inventorying all areas of the telecom continuum, including local, long distance, DSL, MPLS, SIP, IP, VPN, wireless, TEM, and MDM. She represents, sells, and supports more than 35 carriers to Vatic’s clients throughout the U.S. Raldiris also provides wireline, wireless optimizations, and supports Help Desk functions.

Jordan Rankin
Managed Services Specialist

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Jordan is a member of the Telecom Management Services group and is intent on providing visibility and oversighton all aspects of the client engagement. With a background in Finance, Jordan ensures the delivery of accurate information by way of invoice auditing, analysis, and optimization through inventory database integrity.

Lincoln Richards
Managed Services Specialist

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Lincoln’s love for billing analysis and serving people is an optimal match for his clients. For most of his adult life, he is fortunate to have worked in client-facing customer support related positions. Lincoln is committed to resolving all Telecom related issues promptly while working tirelessly to optimize savings and deliver ROI and long-term valued relationships.

Bryant Smith
Client Account Manager II

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With his vast telecom background Bryant provides support for data and wireless issues with promptness and efficiency. He also is a liaison with vendors and clients, to ensure the right equipment and services are received and are functional.

Sophie Sisavath
Managed Services Specialist

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While studying at Kennesaw State University and pursuing a degree in Environmental Engineering, Sophie supports the Telecom Management Services team with over five years in customer service. Sophie diligently handles tasks related to client account management while understanding that a customer’s time is valuable.

Melissa Stewart
Senior Client Account Manager

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Melissa Stewart provides a concierge-style approach to client support, in terms of wire-line trouble and new customer migration. She supports and assists national and international accounts with myriad of issues, including vendor migration and support.

Dan Taylor
Trainer and Quality Assurance Lead

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Dan acts as an extension of his clients’ IT and finance departments, freeing them up to focus on strategic objectives. By collaborating with internal Telecom Expense Management, Mobile Device Management, and Help Desk teams, he streamlines communications and ensures that clients are getting the most value out of their partnership with Vatic. He leverages relationships with carrier partners and internal resources to reduce or eliminate costs, recommend strategies, and plan and execute projects.

Cheryl Thomas
Sr. Managed Services Specialist

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Cheryl brings over 20 years of customer service experience to the Vatic TEM team. She is dedicated to building long-term Client relationships by exceeding expectations and providing added value through cost reduction and billing issue resolution. Cheryl’s goal is to consistently and accurately over-deliver.

Christine Thomas
Sr. Client Provisioning Specialist

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Christine has over 20 years of professional experience in Customer Service Operations. With in-depth knowledge in project implementation, she has a dedicated and purpose-driven work ethic. Christine is an expert in building and maintaining relationships with clients as well as leading project teams that include vendors, engineers, and sales resources. She has proven success in planning, managing, and implementing multiple projects while meeting deadlines and goals.

Sally Waitley
Client Account Operations

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Sally specializes in building Client Advocacy programs. She comes to Vatic with a passion for the client experienceas well as operational process improvements, aiding in the creation of project management tools for her clients. She streamlines internal workflows to allow the talented Client Account Managers to spend more time consulting and finding savings for their valued clients.

Brian Weinbach
Support and Resolution Specialist

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With over 8 years of customer service experience and 5 years of IT experience, Brian enjoys assisting his clients with the highest level of professionalism as possible. He works closely with every one of his clients and treats them with the utmost respect from start to finish.

Chuck Wheeler
National Account Manager

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With two decades of experience in the telecom industry, Chuck Wheeler introduces Vatic Outsourcing as a potential solution provider and long-term partner. He develops targeted proposals based on unique client requirements and forges longstanding relationships with clients with ongoing focused support and keeping them abreast of new opportunities for their business communications needs.

Ashton Williams
Support and Resolution Specialist

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With years of customer experience and a background in programming, Ashton is ready to tackle any issue a customer or client may have. He dedicates himself to making sure that every customer or client he helps experiences the most attentive and engaged customer service they have ever received. Nothing makes work more enjoyable for him than solving difficult and challenging problems.

Taylor Wood
Support and Resolution Specialist

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Taylor has 5 years of customer service experience and 3 years of management experience which makes me a perfect fit for the job. He is able to provide customers with a welcoming, personal touch that makes them feel their needs are our top priority. He is an extremely organized person, and brings this trait to his work life as well. Taylor makes sure no detail goes unnoticed.

Nathaniel Woodson
Support and Resolution Specialist

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Nathaniel is a soon to be graduate from Kennesaw State University who brings 3 years of customer service and knowledge of modern technology. He provides a high level of proficiency and customer care in helping assist client mobility needs.

Teddy Zulu
Mobility Management Specialist II

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As a Mobility Management Specialist II role for Vatic, Teddy is immersed in the mobility infrastructure of all his clients. This means he provides high level support in a number of areas regarding the mobility space. Leveraging both knowledge of various carriers and internal Vatic services, he is able to provide clients with the support they require. Some of the regular duties for Teddy include plan optimization, vendor/carrier management, and wireless account management.

Vatic Robot
Automation

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Our robot performs a variety of automation that assists our internal teams as well as our customers. With the help of an unmanned unit, we accomplish tasks faster, and with more accuracy, freeing up time for the team to focus on the client and their needs.

Meet Our Team

Partners

Leadership

Specialists

YOUR DEDICATED TEAM OF TELECOM EXPERTS

YOUR DEDICATED TEAM
OF TELECOM EXPERTS