Meet Our Team
Partners

Celia Fisher
COO/CAO
Celia Fisher collaborates with the company’s President and CIO to develop corporate and operational strategies that build positive and lasting relationships with Vatic’s clients, and she facilitates these efforts across the Operations and Customer Service divisions. Celia oversees customer care, as well as quality assurance and account development activities. She also collaborates with the management team to develop and implement plans for the strategies, systems, processes, and personnel that are integral to maintaining lasting client relationships.

Shawn Purcell
CIO/CMO/CPO
As a founding partner, and member of the executive team at Vatic Outsourcing, Shawn Purcell initiated and continues to manage strategic relationships in telecom expense management (TEM) and mobile device management (MDM). He heads up the day-to-day management of Vatic Outsourcing’s business objectives, including technical infrastructure and strategic training of sales and support staff. Shawn also oversees Vatic’s enhanced services group, which delivers TEM and MDM services to clients and the Help Desk team. In addition to his executive-oversight responsibilities, Shawn continues to spend half of his time in a customer-facing role.

Doug Sammak
President/CEO
As President of Vatic Outsourcing, Doug Sammak heads up executive account sales and support services. He is responsible for all aspects of administration and finance for the company, leads the company’s strategic initiatives, and is the executive in charge of escalation for all of Vatic’s clients.
Leadership

John Armstrong
EVP of Client Success
John comes to Vatic with more than 15 years of operations and service delivery management experience. Using a proactive approach to service delivery, John helps develop strategies to increase long term value for both our customers and Vatic. His focus on customer relationship management, analytics, and process improvement helps to ensure our customer’s are achieving their desired outcomes. John leads the Telecom Managed Services team driving client interaction, deliverable management, and strategy review.

Andrea Crowder
Manager – Client Account Services

Rufus Dickerson
Assistant Manager- HelpDesk Support and Resolution

Zac Fullerton
Manager – IT and Client Solutions
With years of experience in customer service, Zac specializes in partnering with clients to provide support with any issue that arises. His background in Telecommunications Engineering provides the technical experience needed to provide consultative support for Vatic’s applications and IT Systems. His goal is to develop a complete understanding with the customer for ongoing transactions and systems integrations with the end goal of delivering an efficient, lock-tight solution every time.

Lisa Holiday
Manager – Client Advocate Manager
Lisa comes to Vatic with 25+ years of Operations experience in the telecom and software industries. Her expertise lies in identifying inefficiencies, applying creative problem solving, and implementing process improvements, with a goal of exceeding Client expectations, driven by exceptional Customer Service practices. Lisa leads the Vatic Telecom Expense team, which has responsibility for the day-to-day management of our client relationships and their telecom expenses.

Michael Kelley
Manager – Administration and Human Resources

Thomas Newhall
Manager – HelpDesk Support and Resolution

James Pencek
Manager – Business Intelligence Operations/Marketing
James has been with Vatic since 2011 and currently manages both the Optimization and Business Intelligence units, as well as operations for the Telecom Expense Management (TEM) team. His teams utilize data and analytics to improve efficiency, reduce spending, and enhance overall customer experience.

Chris Reimann
Director – Telecom Management Services

Kenny Sewell
Manager – Mobility Solutions

Deborah Taylor
Manager – Client Account Services
Specialists

Zhardae Bailey
Business Intelligence Support Analyst

Jormeshia Barron
Managed Services Specialist I

Travis Beyke
Mobility Solutions Administrator
With experience from a variety of different fields, Travis approaches each task as a unique issue. He efficiently tries to find the best possible solution while adding a pleasant and personal experience for clients. Travis looks forward to expanding and developing his skills and knowledge with Vatic.

David Berner
Mobility Solutions Specialist

Kooper Briley
Client Account Administrator
Currently studying at Kennesaw State University, Kooper works hard to make sure that each of the client’s needs are met in a timely fashion. He performs each task with care, making sure everything is perfect for the client. Kooper looks forward to gaining experience and becoming a valuable part of the Vatic team.

Patrick Bryan
Mobility Support and Resolution Specialist – Team Lead

Kellie Carroll
Sr. Client Account Manager

Rockelle Carter
Support and Resolution Specialist
With over four years of experience in customer service, Rockelle provides efficient support to a wide range of clients. Rockelle assists her clients with a high degree of professionalism, recognizing and overcoming the challenges necessary to achieve positive results in every interaction.

Paul Chakrabarty
Sr. Team Lead – HelpDesk Support and Resolution
As a Senior Team Lead, Paul oversees the day to evening operations with the Vatic Helpdesk. With over a year of experience in IT and 10+ years in customer service, Paul understands how to troubleshoot and work with clients to provide support with any issue that arises. Paul also works closely with our various client points of contact on special projects to help them suit their telecom needs.

Logan Connolly
IT Support Administrator

Austin Cunningham
Mobility Management Specialist
Austin comes to Vatic with more than 7 years of account management and customer service experience as well as a degree in Business Management. He brings an outgoing and personable personality to the mobility team, which allows him to create and maintain strong relationships with his clients.

Shayne Edwards
Client Account Manager

Mark Farmer
Client Account Manager

Tawana Ferguson
Sr. Managed Services Specialist II

Gabrielle Fleetwood
Business Development Administrator

Malcolm Galwey
Mobility Solutions Inventory Specialist

Collin Gibbs
Managed Services Specialist – Apprentice

Monica Grant
Services Administrator
Soon to be graduating from Kennesaw State University, Monica is majoring in Business Management. She brings five years of customer service experience to the Managed Services team, which helps in providing an excellent experience for clients. She helps support her team by completing tasks in a detailed and timely manner.

Darien Green
Support and Resolution Specialist
Darien comes to Vatic with 7 + years of experience in the customer service field. He provides relationship building skills, high level support and with his knowledge of wireless communication and technology allows him to assist his clients efficiently and completely resolve any issues that may arise.

Jonathan Griffie
Managed Services Specialist

Christian Guliano
Mobility Management Specialist II

Tatiana Gyori
Managed Services Administrator
Tatiana has worked in customer service for more than 5 years. She currently attends college and is working toward a degree in communications. Tatiana prides herself in providing excellent customer service in a professional and expedient manner.

Carson Hall
Support and Resolution Specialist

Maceo Inman
Client Account Manager

Keegan Karim
Client Account Manager

Paul Kay
Mobility Solutions Specialist & Project Manager
With over five years of customer service under his belt and an excellent technical ability, Paul Kay arms Vatic with the technical aptitude and the charisma to execute the best solutions to any mobility issue a customer will have, all with a smile on his face. His reassurance of “everything will be okay”(and a skillset to back it up) makes him a valuable asset and an excellent example of how Vatic does business.

Brandon Knott
Mobility Management Specialist

Stefan Leman
IT Support Specialist

Ashely Little
Training Manager & Team Lead – HelpDesk Support and Resolution

Lauren MacKarvich
Sr. Managed Services Specialist II
Lauren MacKarvich is the Sr. Managed Services Specialist for several strategic accounts. She manages the client relationship and delivery of services to help maintain, protect and support the existing revenue within the customer base. Lauren works directly with the customer (face to face and via phone) to discover and understand the customer’s business needs, business strategies and business challenges and then makes recommendations on appropriate solutions to satisfy those needs. She serves as the customer advisor, consultant and problem solver in support of Network Services, ensuring what has been provisioned is delivered, functioning and billing correctly.

Roger Mahler
IT Solutions Specialist

Tyler Marshall
Support and Resolution Specialist

Allie McGee
Administration and Human Resources Coordinator
Allie serves as Vatic’s Administration and Human Resources Coordinator by providing the Vatic team with the same white-glove treatment that we give our clients. She oversees Vatic’s recruiting and hiring processes and assists with employee on-boarding and off-boarding. In addition to assisting with human resources and administrative duties, Allie is also responsible for client invoicing and acts as accounts receivable by processing incoming payments and responding to client inquiries related to statements, invoices, and past dues.

Jordan Miller
Mobility Solutions Specialist

Garrett Nigro
Sr. Client Account Manager

Alex O’Bryan
Client Implementation Project Manager
Alex brings over six years in business and customer service experience along with a wealth of perspective to the Vatic Team. Alex provides remarkable service and support related to data and project needs to ensure that our clients have an accurate and efficient interaction during all implementations.

Corina Petri
Team Lead – Client Provisioning

Christine Paine Ragland
National Account Manager

April Williams Raldiris
National Account Manager

Jordan Rankin
Managed Services Specialist

Lincoln Richards
Managed Services Specialist
Lincoln’s love for billing analysis and serving people is an optimal match for his clients. For most of his adult life, he is fortunate to have worked in client-facing customer support related positions. Lincoln is committed to resolving all Telecom related issues promptly while working tirelessly to optimize savings and deliver ROI and long-term valued relationships.

Bryant Smith
Client Account Manager II

Sophie Sisavath
Managed Services Specialist

Melissa Stewart
Senior Client Account Manager
Melissa Stewart provides a concierge-style approach to client support, in terms of wire-line trouble and new customer migration. She supports and assists national and international accounts with myriad of issues, including vendor migration and support.

Dan Taylor
Trainer and Quality Assurance Lead

Cheryl Thomas
Sr. Managed Services Specialist
Cheryl brings over 20 years of customer service experience to the Vatic TEM team. She is dedicated to building long-term Client relationships by exceeding expectations and providing added value through cost reduction and billing issue resolution. Cheryl’s goal is to consistently and accurately over-deliver.

Christine Thomas
Sr. Client Provisioning Specialist

Sally Waitley
Client Account Operations

Brian Weinbach
Support and Resolution Specialist
With over 8 years of customer service experience and 5 years of IT experience, Brian enjoys assisting his clients with the highest level of professionalism as possible. He works closely with every one of his clients and treats them with the utmost respect from start to finish.

Chuck Wheeler
National Account Manager

Ashton Williams
Support and Resolution Specialist
With years of customer experience and a background in programming, Ashton is ready to tackle any issue a customer or client may have. He dedicates himself to making sure that every customer or client he helps experiences the most attentive and engaged customer service they have ever received. Nothing makes work more enjoyable for him than solving difficult and challenging problems.

Taylor Wood
Support and Resolution Specialist

Nathaniel Woodson
Support and Resolution Specialist
Nathaniel is a soon to be graduate from Kennesaw State University who brings 3 years of customer service and knowledge of modern technology. He provides a high level of proficiency and customer care in helping assist client mobility needs.

Teddy Zulu
Mobility Management Specialist II

Vatic Robot
Automation
Our robot performs a variety of automation that assists our internal teams as well as our customers. With the help of an unmanned unit, we accomplish tasks faster, and with more accuracy, freeing up time for the team to focus on the client and their needs.