Meet Our Team
Partners
Celia Fisher
COO/CAO
Celia Fisher collaborates with the company’s President and CIO to develop corporate and operational strategies that build positive and lasting relationships with Vatic’s clients, and she facilitates these efforts across the Operations and Customer Service divisions. Celia oversees customer care, as well as quality assurance and account development activities. She also collaborates with the management team to develop and implement plans for the strategies, systems, processes, and personnel that are integral to maintaining lasting client relationships.
Shawn Purcell
CIO/CMO/CPO
As a founding partner, and member of the executive team at Vatic Outsourcing, Shawn Purcell initiated and continues to manage strategic relationships in telecom expense management (TEM) and mobile device management (MDM). He heads up the day-to-day management of Vatic Outsourcing’s business objectives, including technical infrastructure and strategic training of sales and support staff. Shawn also oversees Vatic’s enhanced services group, which delivers TEM and MDM services to clients and the Help Desk team. In addition to his executive-oversight responsibilities, Shawn continues to spend half of his time in a customer-facing role.
Doug Sammak
President/CEO
As President of Vatic Outsourcing, Doug Sammak heads up executive account sales and support services. He is responsible for all aspects of administration and finance for the company, leads the company’s strategic initiatives, and is the executive in charge of escalation for all of Vatic’s clients.
Leadership
John Armstrong
EVP of Client Success
John comes to Vatic with more than 15 years of operations and service delivery management experience. Using a proactive approach to service delivery, John helps develop strategies to increase long term value for both our customers and Vatic. His focus on customer relationship management, analytics, and process improvement helps to ensure our customer’s are achieving their desired outcomes. John leads the Telecom Managed Services team driving client interaction, deliverable management, and strategy review.
Andrea Crowder
Manager – Client Account Services
Rufus Dickerson
Assistant Manager- HelpDesk Support and Resolution
Zac Fullerton
Manager – IT and Client Solutions
With years of experience in customer service, Zac specializes in partnering with clients to provide support with any issue that arises. His background in Telecommunications Engineering provides the technical experience needed to provide consultative support for Vatic’s applications and IT Systems. His goal is to develop a complete understanding with the customer for ongoing transactions and systems integrations with the end goal of delivering an efficient, lock-tight solution every time.
Lisa Holiday
Manager – Client Advocate Manager
Lisa comes to Vatic with 25+ years of Operations experience in the telecom and software industries. Her expertise lies in identifying inefficiencies, applying creative problem solving, and implementing process improvements, with a goal of exceeding Client expectations, driven by exceptional Customer Service practices. Lisa leads the Vatic Telecom Expense team, which has responsibility for the day-to-day management of our client relationships and their telecom expenses.
Michael Kelley
Manager – Administration and Human Resources
Allie McGee
Manager – Administration and Human Resources Coordinator
Allie serves as Vatic’s Administration and Human Resources Coordinator by providing the Vatic team with the same white-glove treatment that we give our clients. She oversees Vatic’s recruiting and hiring processes and assists with employee on-boarding and off-boarding. In addition to assisting with human resources and administrative duties, Allie is also responsible for client invoicing and acts as accounts receivable by processing incoming payments and responding to client inquiries related to statements, invoices, and past dues.
Thomas Newhall
Manager – HelpDesk Support and Resolution
James Pencek
Manager – Business Intelligence Operations/Marketing
James has been with Vatic since 2011 and currently manages both the Optimization and Business Intelligence units, as well as operations for the Telecom Expense Management (TEM) team. His teams utilize data and analytics to improve efficiency, reduce spending, and enhance overall customer experience.
Corina Petri
Manager – Client Provisioning
Chris Reimann
Director – Telecom Management Services
Kenny Sewell
Manager – Mobility Solutions
Deborah Taylor
Manager – Client Account Services
Specialists
Zhardae Bailey
Business Intelligence Support Analyst
Jormeshia Barron
Managed Services Specialist I
Travis Beyke
Mobility Solutions Administrator
With experience from a variety of different fields, Travis approaches each task as a unique issue. He efficiently tries to find the best possible solution while adding a pleasant and personal experience for clients. Travis looks forward to expanding and developing his skills and knowledge with Vatic.
Patrick Bryan
Mobility Support and Resolution Specialist – Team Lead
Kellie Carroll
Team Lead – Sr. Client Account Manager
Rockelle Carter
Support and Resolution Specialist
With over four years of experience in customer service, Rockelle provides efficient support to a wide range of clients. Rockelle assists her clients with a high degree of professionalism, recognizing and overcoming the challenges necessary to achieve positive results in every interaction.
Paul Chakrabarty
Sr. Team Lead – HelpDesk Support and Resolution
As a Senior Team Lead, Paul oversees the day to evening operations with the Vatic Helpdesk. With over a year of experience in IT and 10+ years in customer service, Paul understands how to troubleshoot and work with clients to provide support with any issue that arises. Paul also works closely with our various client points of contact on special projects to help them suit their telecom needs.
Ryan Costello
Client Account Manager
With an emphasis on building and maintaining relationships, Ryan brings 15+ years experience in customer service and management to Vatic. He is attracted to solving problems which others deem “unsolvable”. Ryan’s energy seems inexhaustible, and his thirst for knowledge unquenchable. His tenacious approach to resolving challenges couples well with the ever-changing complexity that is the world of Telecommunications. He is eager to explore the challenges Vatic clients bring and will not leave any stone unturned in looking for a solution.
Shayne Edwards
Client Account Manager
Mark Farmer
Client Account Manager
Tawana Ferguson
Sr. Managed Services Specialist II
Gabrielle Fleetwood
RPA Administrator
Monica Grant
Services Administrator
Soon to be graduating from Kennesaw State University, Monica is majoring in Business Management. She brings five years of customer service experience to the Managed Services team, which helps in providing an excellent experience for clients. She helps support her team by completing tasks in a detailed and timely manner.
Darien Green
Support and Resolution Specialist
Darien comes to Vatic with 7 + years of experience in the customer service field. He provides relationship building skills, high level support and with his knowledge of wireless communication and technology allows him to assist his clients efficiently and completely resolve any issues that may arise.
Josh Green
Support and Resolution Specialist
Josh joins the Vatic team with 8 years of experience in IT and 4 years in customer service, making him a great fit for solving any problem that his clients might have. He prides himself on his desire to better understand and resolve issues that his clients might experience, putting exceptional attention and care into making sure all of their needs are met.
Christian Guliano
Team Lead – Mobility Management Specialist
Carson Hall
Support and Resolution Specialist
Maceo Inman
Client Account Manager
Maceo brings over four years of customer service to Vatic. He is both knowledgeable and passionate about technology and uses his technical acumen to serve the client best. Maceo is known for being highly diligent in executing his support tasks and always strives to satisfy the client.
Clay Jewell
Support and Resolution Specialist
With over 6 years of customer service experience, Clay is more than ready for the job at hand. Clay caters his assistance specifically for the client and provides them with Vatic’s signature white-glove treatment. Clay is never dissuaded by a challenge and views them as a learning experience on how to better serve our clientele.
Paul Kay
Mobility Solutions Specialist & Project Manager
With over five years of customer service under his belt and an excellent technical ability, Paul Kay arms Vatic with the technical aptitude and the charisma to execute the best solutions to any mobility issue a customer will have, all with a smile on his face. His reassurance of “everything will be okay”(and a skillset to back it up) makes him a valuable asset and an excellent example of how Vatic does business.
Brandon Knott
Mobility Management Specialist
Stefan Leman
IT Support Specialist
Ashely Little
Training Manager & Team Lead – HelpDesk Support and Resolution
Lauren MacKarvich
Sr. Managed Services Specialist II
Lauren is the Sr. Managed Services Specialist for several strategic accounts. She manages the client relationship and delivery of services to help maintain, protect and support the existing revenue within the customer base. Lauren works directly with the customer (face to face and via phone) to discover and understand the customer’s business needs, business strategies and business challenges and then makes recommendations on appropriate solutions to satisfy those needs. She serves as the customer advisor, consultant and problem solver in support of Network Services, ensuring what has been provisioned is delivered, functioning and billing correctly.
Roger Mahler
IT Solutions Specialist
Tyler Marshall
Mobility Support and Resolution Specialist
Nick McKenzie
IT Support Specialist
Currently studying Cybersecurity and Information Technology at Kennesaw State University, Nick is a part of Vatic’s IT team and brings over four years of customer service to support customers and employees with any IT related issue. His goals are to obtain certifications to further his knowledge in the IT field.
Jordan Miller
Team Lead – Mobility Solutions
Garrett Nigro
Sr. Client Account Manager
Alex O’Bryan
Client Implementation Project Manager
Alex brings over six years in business and customer service experience along with a wealth of perspective to the Vatic Team. Alex provides remarkable service and support related to data and project needs to ensure that our clients have an accurate and efficient interaction during all implementations.
Allie Raffa
Support and Resolution Specialist
Allie comes to Vatic with a demonstrated history of working in management consulting, wireless, production support, and customer experience. Her creativity, effective communication, and people skills bring added value to Vatic and match the company culture curated here at Vatic.
Christine Paine Ragland
National Account Manager
Rachel Rainwater
Support and Resolution Specialist
Rachel comes to Vatic with five years of experience in customer service. With her unique personal touch, Rachel is sure to find the best possible solution for every client. Rachel is driven to satisfy the client and provide support in an efficient, professional manner.
April Williams Raldiris
National Account Manager
Lincoln Richards
Managed Services Specialist
Lincoln’s love for billing analysis and serving people is an optimal match for his clients. For most of his adult life, he is fortunate to have worked in client-facing customer support related positions. Lincoln is committed to resolving all Telecom related issues promptly while working tirelessly to optimize savings and deliver ROI and long-term valued relationships.
Abby Samuels
Support and Resolution Specialist
Abby comes to Vatic with 10+ years of experience in customer service. She prides herself in being able to build lasting relationships by going above and beyond. Her goal is to effectively serve the needs of each and every client and making their experience a positive one from start to finish.
Bryant Smith
Client Account Manager II
Colin Stepp
Support and Resolution Specialist
Colin is a current student at Kennesaw State University who brings 4 years of customer service experience and 2 years of technical background making him a perfect fit for assisting clients. He brings a high level of customer service and critical thinking to assist in finding the issues and resolving those issues for clients.
Melissa Stewart
Senior Client Account Manager
Melissa Stewart provides a concierge-style approach to client support, in terms of wire-line trouble and new customer migration. She supports and assists national and international accounts with myriad of issues, including vendor migration and support.
Shana Swartz
Managed Services & Business Intelligence Support Analyst
Shana comes to Vatic with 10+ years of customer service experience to the Managed Services team. She also is a part of the Business Intelligence team where she helps analyze data for the Mobility Management team to ensure the Clients receive accurate and presentable information.
Dan Taylor
Trainer and Quality Assurance Lead
Cheryl Thomas
Sr. Managed Services Specialist
Cheryl brings over 20 years of customer service experience to the Vatic TEM team. She is dedicated to building long-term Client relationships by exceeding expectations and providing added value through cost reduction and billing issue resolution. Cheryl’s goal is to consistently and accurately over-deliver.
Christine Thomas
Sr. Client Provisioning Specialist
Rick Tillou
Sr. Managed Services Specialist
Rick brings more than 25 years of business accumen to the Vatic Telecom Expense Management team. His background includes Telecom Budget and Manufacturing management for Fortune 50 Companies, as well as hands-on experience implementing a full TEM platform for budgeting, invoice processing and cost allocations. Rick’s overall technology and telecom knowledge allow him to understand his Clients’ requirements in a unique and holistic manner, ensuring delivery of an excellent Client experience.
Jacob Veillette
Support and Resolution Specialist
Jacob has a Bachelor of Science from Kennesaw State University. He joined the Vatic team with over three years of experience in customer service. Jacob is dedicated to giving all clients the type of customer service they need to fit their needs. He is outgoing, hardworking, and always looking for ways to improve and learn.
Sally Waitley
Client Account Operations
Brian Weinbach
Support and Resolution Specialist
With over 8 years of customer service experience and 5 years of IT experience, Brian enjoys assisting his clients with the highest level of professionalism as possible. He works closely with every one of his clients and treats them with the utmost respect from start to finish.
Chuck Wheeler
National Account Manager
Madeline Whitehead
Client Account Administrator
Madeline is currently an undergrad student at Kennesaw State University and brings over four years of customer service experience to Vatic. Madeline’s goal is to perform any given task diligently with excellent customer service to ensure accuracy and maximum satisfaction for clients and her team. She looks forward to continue expanding her telecom skills and knowledge with Vatic.
Ashton Williams
Support and Resolution Specialist
With years of customer experience and a background in programming, Ashton is ready to tackle any issue a customer or client may have. He dedicates himself to making sure that every customer or client he helps experiences the most attentive and engaged customer service they have ever received. Nothing makes work more enjoyable for him than solving difficult and challenging problems.
Emily Wilson
Client Account Administrator
Emily is currently a student at Kennesaw State University. She brings 6 years of experience of customer service to Vatic. Emily is hard and diligent worker who doesn’t shy away from even the toughest of tasks. Even though she is new to the telecom industry; Emily is excited to grow her skill sets as well as provide efficient and quick aide to any issues that may arise.
Taylor Wood
Mobility Management Specialist
Mazi Zandi
Team Lead – Managed Services Specialist I
Mazi is a part of the Telecom Expense Management Services team while pursuing an MBA at Georgia State University – J. Mack Robinson College of Business. He is a catalyst; Mazi is driven by passion and fueled by his ambition, making him an invaluable asset to his team and his clients. Goal-Oriented and Career-Focused, he is determined to take action and make an impact.
Teddy Zulu
Team Lead – Mobility Management Specialist
Charlie the Robot
Automation
Charlie the Robot has joined the Vatic Team and has some big goals. Charlie helps to improve overall client satisfaction, executes tasks error free for 24 hours a day, and free up our employees from repetitive tasks while making their jobs more enjoyable and less stressful. Charlie’s ability to take over block and tackle repetitive tasks from our team allows our employees to focus on consulting, building relationships with clients, vendor management, and driving down client costs. Charlie the Robot is happy to be part of he team here at Vatic!
