The Vaticans
Partners
Celia Fisher
COO/CAO
Celia Fisher collaborates with the company’s President and CIO to develop corporate and operational strategies that build positive and lasting relationships with Vatic’s clients, and she facilitates these efforts across the Operations and Customer Service divisions. Celia oversees customer care, as well as quality assurance and account development activities. She also collaborates with the management team to develop and implement plans for the strategies, systems, processes, and personnel that are integral to maintaining lasting client relationships.
Shawn Purcell
CIO/CMO/CPO
As a founding partner, and member of the executive team at Vatic Outsourcing, Shawn Purcell initiated and continues to manage strategic relationships in telecom expense management (TEM) and mobile device management (MDM). He heads up the day-to-day management of Vatic Outsourcing’s business objectives, including technical infrastructure and strategic training of sales and support staff. Shawn also oversees Vatic’s enhanced services group, which delivers TEM and MDM services to clients and the Help Desk team. In addition to his executive-oversight responsibilities, Shawn continues to spend half of his time in a customer-facing role.
Doug Sammak
President/CEO
As President of Vatic Outsourcing, Doug Sammak heads up executive account sales and support services. He is responsible for all aspects of administration and finance for the company, leads the company’s strategic initiatives, and is the executive in charge of escalation for all of Vatic’s clients.
Leadership
Aaron Harges
Support and Resolution Specialist
Aaron is a part of the Helpdesk Team and arrived with 3 years of customer service and general troubleshooting experience. A love for problem solving as well as a thirst for knowledge and growth is what originally led him to Vatic. Aaron hopes to master numerous responsibilities to eventually move up to higher positions in the company.
Alex O’Bryan
Client Implementation Project Manager
Alex brings over six years in business and customer service experience along with a wealth of perspective to the Vatic Team. Alex provides remarkable service and support related to data and project needs to ensure that our clients have an accurate and efficient interaction during all implementations.
Allie McGee
Manager – Administration and Human Resources
Allie serves as Vatic’s Administration and Human Resources Coordinator by providing the Vatic team with the same white-glove treatment that we give our clients. She oversees Vatic’s recruiting and hiring processes and assists with employee on-boarding and off-boarding. In addition to assisting with human resources and administrative duties, Allie is also responsible for client invoicing and acts as accounts receivable by processing incoming payments and responding to client inquiries related to statements, invoices, and past dues.
Andrea Crowder
Manager – Client Account Services
With her deep experience in the telecom industry, and technical know-how, Andrea Martin is the representative liaison for special-interest accounts. She also maintains and allocates customer-billing processes.
Ashely Little
Training Manager & Team Lead – Help Desk Support and Resolution
While studying Business Management at Kennesaw State University and pursuing CAPM certification, Brandon provides support to the Telecom and Mobility Management Services teams. He uses his rising knowledge of Project Management to assist in the execution of projects for both departments. Upon graduation, Brandon hopes to expand his responsibilities at Vatic.
Brian Weinbach
Team Lead – Help Desk Support and Resolution Specialist
Shana comes to Vatic with 10+ years of customer service experience to the Managed Services team. She also is a part of the Business Intelligence team where she helps analyze data for the Mobility Management team to ensure the Clients receive accurate and presentable information.
Chris Reimann
Director – Telecom Management Services
Chris is a graduate of The University of Georgia and with 10+ years at Vatic, Chris understands what “The Vatic Way” truly means ~ Client Support that exceeds any standard in the market, coupled with a knack and know-how to achieve a Positive Return On Investment for any client we work with. Chris is responsible for leading a team of focused and motivated consultants that are responsible for the client relationship and managing all of the client’s telecom expenses in excess of $40M annually. Chris leads the way onboarding new clients to both Vatic and our Telecom Expense Management platform.
Christian Guliano
Managed Services Specialist I
Christian comes to Vatic with three years’ experience in the telecom industry. His in-depth knowledge of wireless communications qualifies him as an expert in locating potential savings and helping clients achieve maximum efficiency relative their wireless spend. As someone who puts professionalism and integrity first, he is a valuable member of the vatic team.
Corina Petri
Manager – Client Provisioning
With a decade of experience in telecom, Corina’s expertise lies in migration projects and provisioning. She assists in large-scale projects to ensure effective and timely completion. Corina brings a unique ability to advance clients through every aspect of their telecom needs.
Dan Taylor
General Manager and Employee Development Lead
Dan acts as an extension of his clients’ IT and finance departments, freeing them up to focus on strategic objectives. By collaborating with internal Telecom Expense Management, Mobile Device Management, and Help Desk teams, he streamlines communications and ensures that clients are getting the most value out of their partnership with Vatic. He leverages relationships with carrier partners and internal resources to reduce or eliminate costs, recommend strategies, and plan and execute projects.
Garrett Nigro
UCaaS Manager/Sr. Client Account Manager
With years of telecom and customer service experience, Garrett works as the client’s advocate to provide support for any issues that may arise. He stays current on industry advancements and advises clients to improve efficiency, increase productivity, and reduce expenditures.
John Armstrong
EVP of Client Success
John comes to Vatic with more than 15 years of operations and service delivery management experience. Using a proactive approach to service delivery, John helps develop strategies to increase long term value for both our customers and Vatic. His focus on customer relationship management, analytics, and process improvement helps to ensure our customer’s are achieving their desired outcomes. John leads the Telecom Managed Services team driving client interaction, deliverable management, and strategy review.
James Pencek
Manager – Business Intelligence Operations/Marketing
James has been with Vatic since 2011 and currently manages both the Optimization and Business Intelligence units, as well as operations for the Telecom Expense Management (TEM) team. His teams utilize data and analytics to improve efficiency, reduce spending, and enhance overall customer experience.
Jordan Miller
Manager – Mobility Solutions
With years of experience in customer service, Jordan takes the time to provide excellent service to clients. His goal is to provide attention to detail and a personal touch to improve the client’s experience.
Mazi Zandi
Team Lead – Managed Services Specialist I
Mazi is a part of the Telecom Expense Management Services team while pursuing an MBA at Georgia State University – J. Mack Robinson College of Business. He is a catalyst; Mazi is driven by passion and fueled by his ambition, making him an invaluable asset to his team and his clients. Goal-Oriented and Career-Focused, he is determined to take action and make an impact.
Paul Kay
Manager – Mobility Solutions
With over five years of customer service under his belt and an excellent technical ability, Paul Kay arms Vatic with the technical aptitude and the charisma to execute the best solutions to any mobility issue a customer will have, all with a smile on his face. His reassurance of “everything will be okay”(and a skillset to back it up) makes him a valuable asset and an excellent example of how Vatic does business.
Ramah Rollins
Business Intelligence Support Analyst
Ramah serves as a Business Intelligence Analyst on the BI team, in which she analyzes data to ensure the clients receive accurate and presentable information. She also provides and analyzes data internally for the Vatic team.
Roger Mahler
Manager – RPA
Roger’s broad range of computing skills allow him to efficiently diagnose system faults and ensure that Vatic’s applications and IT systems are working properly for customers, as well as employees.
Rufus Dickerson
Assistant Manager- HelpDesk Support and Resolution
Rufus draws experience from a variety of industries which allow him to meet deadlines while providing high-level customer service. Always up for a challenge, Rufus’ tenacious approach to solving problems consistently results in positive client interactions.
Ryan Shaw
Sr. Managed Services Specialist
Ryan has extensive experience working telecom audits alongside all levels of staff within an organization. He works closely with IT & Finance departments of his clients to reach a clear understanding of the overall structure & cost of their current IT solution. This enables him to analyze, identify & develop a strategy for increased efficiency to improve upon & streamline the existing structure while reducing overall spend, thus recognizing significant savings of time & resources for his clients.
Stefan Leman
Assistant Manager - IT Services
While studying Business Management at Kennesaw State University and pursuing CAPM certification, Brandon provides support to the Telecom and Mobility Management Services teams. He uses his rising knowledge of Project Management to assist in the execution of projects for both departments. Upon graduation, Brandon hopes to expand his responsibilities at Vatic.
Teddy Zulu
Assistant Manager – Mobility Management Solutions
As a Mobility Management Specialist II role for Vatic, Teddy is immersed in the mobility infrastructure of all his clients. This means he provides high level support in a number of areas regarding the mobility space. Leveraging both knowledge of various carriers and internal Vatic services, he is able to provide clients with the support they require. Some of the regular duties for Teddy include plan optimization, vendor/carrier management, and wireless account management.
Thomas Newhall
Director – HelpDesk Support and Resolution
With years of customer service experience, Thomas goes above and beyond to provide any assistance needed to complete any task that comes his way. His goal is for his transactions to go as smooth as possible as well as making the customer comfortable that their issues are being taken care of with peace in mind.
Tyler Marshall
Team Lead- HelpDesk Support and Resolution
Tyler comes to Vatic with 2 years of experience in customer service. He has a hardworking mentality and a love for technology that makes him a perfect fit for the job. He always looks to learn more and share the knowledge.
Charlie the Robot
Automation
Charlie the Robot has joined the Vatic Team and has some big goals. Charlie helps to improve overall client satisfaction, executes tasks error free for 24 hours a day, and free up our employees from repetitive tasks while making their jobs more enjoyable and less stressful. Charlie’s ability to take over block and tackle repetitive tasks from our team allows our employees to focus on consulting, building relationships with clients, vendor management, and driving down client costs. Charlie the Robot is happy to be part of he team here at Vatic!
1827 Powers Ferry Road SE
Building #3
Atlanta, GA 30339
Ph:
833-828-4268
2024 © All rights reserved - Vatic Outsourcing - Privacy Policy
