vatic outsourcing

What is Mobility Help Desk Management?

Mobility help desk management refers to outsourcing your organization's mobile device support and troubleshooting to an external team of experts. It involves designating mobile help desk consultants as an extension of your IT department.


The consultants handle day-to-day management, troubleshooting, and end-user support for all corporate mobile devices like smartphones, tablets, laptops, mobile hotspots, and more. This includes:

  • Configuring devices and installing apps
  • Managing operating systems and settings
  • Troubleshooting connectivity and performance issues
  • Diagnosing hardware/software problems
  • Performing bug fixes and minor repairs
  • Providing how-to guidance and training to users
  • Managing replacements and upgrades
  • Monitoring devices for metrics like utilization and spend


Essentially, the help desk acts as a dedicated support team for the organization's mobile computing assets and users. They serve as an ongoing resource both remotely and on-site.

How Does It Benefit Companies?

There are many advantages to outsourcing mobility help desk functions:

  • Frees up internal IT resources
  • Reduces mobility management costs
  • Improves issue resolution times
  • Provides access to expert technical skills
  • Enhances end-user satisfaction
  • Increases mobile worker productivity
  • Allows IT staff to focus on strategic initiatives
  • Delivers around-the-clock support
  • Provides usage analytics for cost and asset optimization


With a specialized team overseeing day-to-day mobile operations, organizations can ensure their mobile investments are maximized. Employees have reliable access to mobility experts, reducing downtime. IT staff are freed from monotonous TEM Programs and support duties. Help desk reports also provide visibility into mobility spending and opportunities. For organizations struggling with mobility support demands, outsourced help desk services deliver a strategic solution.

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